Frequently Asked Questions | BrightShineMaids
Cleaning Service FAQ — Mercer County NJ, Burlington County NJ & Bucks County PA
Have questions about our cleaning services? We’ve answered the most common ones below. If you don’t see your question here, call or text us at 609-806-5082 and we’ll get back to you fast.
General Questions
What areas does BrightShineMaids serve?
We serve all of Mercer County NJ, Burlington County NJ, and Bucks County PA — including Princeton, Trenton, Hamilton, Lawrenceville, Mount Holly, Moorestown, Marlton, Newtown, Doylestown, Yardley, and surrounding areas. See our Mercer County, Burlington County, and Bucks County pages for full town lists.
How long has BrightShineMaids been in business?
We’ve been serving clients across NJ and PA since 2015 — over 10 years of professional cleaning experience. We currently serve 500+ active clients and have earned 90+ five-star reviews.
Is BrightShineMaids insured?
Yes — fully. BrightShineMaids carries full general liability insurance, bonding, and workers’ comp coverage on every job. You are completely protected on every visit.
Are your staff background-checked?
Every single team member goes through a thorough background check before joining our team. Additionally, all staff are professionally trained and managed. You can feel completely confident having us in your home or office.
Do you bring your own cleaning supplies?
Yes — we bring all necessary cleaning supplies and equipment to every job. If you have specific product preferences or allergies, let us know and we’ll accommodate where possible.
Commercial Cleaning Questions
Do you offer daily commercial cleaning?
Yes — daily commercial cleaning is our most popular service for offices, medical practices, dental offices, and retail spaces. Daily clients receive priority scheduling, consistent assigned staff, and the lowest per-visit rate of any frequency. Call us at 609-806-5082 to set up a daily cleaning account.
Do you clean medical and dental offices?
Yes — we specialize in medical and dental office cleaning throughout Mercer County NJ, Burlington County NJ, and Bucks County PA. We follow rigorous disinfection protocols for patient safety and regulatory compliance.
Do you offer janitorial contracts?
Yes — we offer flexible janitorial service agreements for offices, retail spaces, medical suites, and commercial facilities. No long-term contracts required to get started. See our Commercial Cleaning Services page for details.
Can you work around our business hours?
Absolutely. We offer early morning, evening, and weekend scheduling for commercial clients who can’t afford disruptions during business hours. We build our schedule around yours.
Do you work with property managers?
Yes — property management is one of our core services. We specialize in turnover cleaning, common area maintenance, and recurring janitorial contracts for residential and commercial rental properties. See our Property Management Cleaning page for full details.
Residential Cleaning Questions
Do I need a deep clean before starting regular service?
Yes — all new residential clients are required to start with an Initial Deep Clean before moving to a recurring standard cleaning schedule. This ensures your home meets our quality standard. The deep clean starts at $190. See our Pricing page for details.
How often can you clean my home?
We offer weekly, bi-weekly, and monthly recurring residential cleaning schedules. Weekly clients get the most consistent results and the lowest per-visit rate.
What is included in a standard cleaning?
Our standard cleaning covers all rooms — kitchens, bathrooms, bedrooms, and living areas. See our full Cleaning Checklist for everything included on every visit.
What is included in a deep clean?
A deep clean goes beyond the standard clean — covering baseboards, grout, inside appliances, window tracks, blinds, and every corner that routine cleaning misses. See our full Deep Clean Checklist for everything included.
Pricing & Booking Questions
How much does cleaning cost?
Our services start at the following rates — final pricing depends on the size of your space, frequency, and specific requirements:
- Commercial office cleaning — from $125 per visit
- Property management turnover — from $175
- Residential deep clean — from $190
- Move in/move out cleaning — from $190
See our full Pricing page for complete details.
How do I get a quote?
Call or text us at 609-806-5082, email us at [email protected], or fill out our contact form. We get back to you within one business day with a custom quote for your property.
Do you require a contract?
No long-term contracts are required to get started. We offer flexible agreements and most clients stay with us long-term because of our consistency and reliability — not because they’re locked in.
How do I pay?
We accept all major credit cards. Payment is processed securely online — no cash required.
Can I reschedule my cleaning?
Yes — you can reschedule at no charge up to one full calendar day before your scheduled cleaning date.
Move In / Move Out Questions
Do you offer move in and move out cleaning?
Yes — move in/move out cleaning is one of our most popular services. We serve tenants, landlords, property managers, homebuyers, and real estate agents throughout Mercer County NJ, Burlington County NJ, and Bucks County PA. Starting at $190. See our full Move In/Out Cleaning Checklist.
Can you help me get my security deposit back?
Our move-out cleaning is specifically designed to leave your rental in spotless condition — giving you the best chance of getting your full security deposit back. We cover every room, every surface, inside all appliances and cabinets, baseboards, and more.
Still Have Questions?
We’re happy to help. Call or text us at 609-806-5082 or email [email protected] and we’ll get back to you fast.
📞 Call or Text: 609-806-5082
📧 Email: [email protected]
📍 Serving Mercer County NJ · Burlington County NJ · Bucks County PA
For more on our services see our Commercial Cleaning, Property Management, and Pricing pages.
For cleaning industry standards visit the ISSA — Worldwide Cleaning Industry Association.